General terms and conditions of use.
Please, read these Terms of Use carefully before using the website www.montsacer.com. The responsibility of using the web falls on the user. The use of the page www.montsacer.com, implies the acceptance by the user of the conditions of this agreement.

GENERAL CONDITIONS OF SALE
Through www.montsacer.com, products are offered for sale only to final consumers. This website is for your personal use exclusively, not for business, commercial or professional purposes. The personal data collected in it will become part of the File “Customers”, which is registered in the Spanish Agency of Protection of Data, being owned by LA BISBAL DE FALSET SCCL

At any time, LA BISBAL DE FALSET SCCL reserves the right to modify prices, products and other commercial and service conditions of the commercial offer of your website. These modifications won’t affect to purchases already made.

The prices displayed on this website for countries of the European Union already incorporate the VAT, which is appropriate for each case.

The prices that appear on the web for countries outside the European Union don’t include VAT. When you receive your package, you will have to face a tax and customs surcharge.

You can contact the customs offices of your country to request detailed information about these expenses. If you decide to decline your purchase held in LA BISBAL DE FALSET SCCL once the package arrives, you are responsible for the original shipping costs, any tax or customs charge applied to your order as well as the cost of returning the package to our offices. This amount will be deducted of the amount to be returned of your order. We are required by law to declare the exact value of the contents of the package and we can alter it no way.

PAYMENT METHODS:
You can make payments with PayPal, credit or debit card (Visa, MasterCard, etc..). You don’t need to have an account with PayPal to carry out a purchase.

COSTES DE ENVÍO:
Los gastos de envío variarán según la destinación y el producto. Los costes del envío se calculan automáticamente y se ven reflejados en la página de pago. La mercancía viajará siempre a portes pagados y cargados en la factura de compra.
Te recordamos que los gastos de aduana o impuestos del país correrán a cargo del cliente.
En caso de realizar una devolución, los gastos de envío no serán devueltos.

SHIPPING COSTS:
Shipping charges will vary according to destination and product. The costs are automatically calculated and reflected on the payment. The merchandise will always travel at freight prepaid and loaded at the invoice. We remind you that the customs or taxes of the country will run to customer’s charge. In case of a return, the shipping costs will not be refunded.

DELIVERY TERMS:
The delivery date is calculated as soon as the payment has been made effective.

Shipments of products in stock will take place in approximately 2-3 working days for national shipments to the peninsula; 3-5 working days for shipments to the Balearic Islands and international shipments.

Delivery times are approximate and a delay in delivery doesn’t contemplate in any case a possible claim for damages.

CAN I CHANGE MY SHIPPING ADDRESS ONCE MY ORDER IS SENT?
For security reasons, we can’t change the address where your request is sent. In case of not being present at the time of delivery, the carrier will leave a note with information on how to organize a new delivery or where you can pick up your package.

CHANGES AND RETURNS POLICIES
In LA BISBAL DE FALSET SCCL we are concerned about the satisfaction of our customers.

If for any reason when receiving your order you are not completely satisfied with it, you have 14 calendar days from the date of receipt to make its return. Returned items must be on original state, unused, with the corresponding packaging and all product labels and accessories included.

Actually it is only possible to make a return, you’re not able to do product changes. In case of change a refund must be made to later reorder the order from the beginning.

The cost of the return will be borne by you.

Returns of products incomplete, damaged, modified or in any condition for which LA BISBAL DE FALSET SCCL reasonably believe that they have been damaged won’t be accepted and will be returned to the customer. 

In case of return, the shipping costs won’t be refunded.

If the order has been returned for reasons beyond the control of LA BISBAL DE FALSET SCCL, such as transport, the order will not be returned.

HOW TO RETURN:
To make the return, send the product to: LA BISBAL DE FALSET SCCL | C/ LA PALMA, 23 | 43372 LA BISBAL DE FALSET (Tarragona).

Contact the courier of your choice to specify the time of collection.

Remember that the return costs will be borne by you. The refund will be subtracted from the total amount of your purchase.

REFUNDS:
Refunds will be paid in the same way as the original purchase payment. Upon receipt of the refund, we will refund as soon as possible. We must bear in mind that once we have given the Order to make the refund, the provider of your payment method (PayPal, Visa, Mastercard, etc.) may take between 7 to 10 business days. We recommend that you retain your shipping note until you have received the refund.

Remember that the return shipping costs are subtracted from your refund.

CUSTOMER SUPPORT:
If you have any additional questions you can send an e-mail to montsacer@montsacer.com.In any case we will try to give you a response as soon as possible taking into account that our customer service hours are from Monday to Friday from 9:00 a.m. to 6:00 p.m. (+1 GMT), except holidays.

SECURITY AND CONFIDENTIALITY
Security and confidentiality are guaranteed in all communications with the customers.

All online payment transactions are done through a secure server, based on the SSL standard that protects the data against attempts of violation by third parties.

The protection and confidentiality of personal data, household data, payment and any other type of data provided by our clients is guaranteed in accordance with the provisions of Organic Law 15/1999 of 13 December of Protection of Data of Personal Character.

In compliance with the provisions of Organic Law 15/1999 of 13 december, you can at all times exercise your right of access, rectification, cancellation and opposition on your personal data communicating it in writing to montsacer@montsacer.com.

LA BISBAL DE FALSET SCCL, declares and guarantees that it maintains the security levels for the protection of personal data as legislation in force, in particular, the provisions of Royal Decree 1720/2007 of 21 December approving the Regulation developed by the LOPD, (hereinafter, RDLOPD), and which has established all the technical means at its disposal to prevent loss, misuse, alteration, unauthorized access and theft of the data provided by Users. Our server is located in Spanish territory and guarantees the privacy of the data that is transmitted. This privacy is achieved through the SSL protocol, encrypting the data sent using the encryption system RSA, so that no one can take ownership of them because they don’t have the required key. The user can verify that the transmission is safe if your browser displays the lock symbol and you can also appreciate that the URL varies slightly: it no longer starts with http but with https. All this without prejudice of the fact, that the user expressly knows and accepts that Internet security measures are not impregnable.

By pressing the SEND button on the data collection forms, the user gives his unequivocal and express consent to the treatment of his personal data by LA BISBAL DE FALSET SCCL In accordance with the purposes and specifications described in this Privacy Policy and whose contents are included at the bottom of them.

INTELLECTUAL PROPERTY RIGHTS
The user recognizes and admits that all copyright, designs, including all image rights, graphics, sounds, music, video, audio, text, trademarks and all other content and intellectual and material rights relating to the content described herein, including LA BISBAL DE FALSET SCCL and all the HTML codes that contain this web, are protected by the rights and other intellectual property rights of LA BISBAL DE FALSET SCCL and of the other rights holders.

LA BISBAL DE FALSET SCCL Does not guarantee that the contents are accurate or free of error or that your use of them does not infringe the rights of third parties. The good or bad use of this web and its contents is under your responsability.
All the contents published on the website and especially the designs, texts, graphics, logos, icons, buttons, as well as software, names trade marks, industrial marks or designs and any other signs susceptible of industrial and commercial use are subject to intellectual and industrial property LA BISBAL DE FALSET SCCL, or third parties holders who have duly authorized their the website. In no case shall it be understood that any license is granted or renunciation, transfer, total or partial transfer of such rights, or any right or expectation of rights is conferred, and in particular, alteration, exploitation, reproduction, distribution or public communication on said contents without the prior express authorization of LA BISBAL DE FALSET SCCL.

NULLITY AND INEFFICIENCY OF CLAUSES
If any clause included in these General Conditions were declared totally or partially invalid or ineffective, such nullity or ineffectiveness shall affect only that provision or the part thereof which results null or ineffective, subsisting the General Conditions in everything else, such provision being, or the part thereof affected, not put.

APPLICABLE LEGISLATION. SUBMISSION TO JURISDICTION

The sales made in LA BISBAL DE FALSET SCCL are subjected to Spanish legislation.

These General Conditions of Contract are subject, among other, to the following Regulations:

– Law 7/1996, of January 15, of Retail Commerce Management (“LOCM”).

– Law 7/1998, of April 13, on General Conditions of Recruitment (“LCGC”).

– Law 3/2014 of 27 March, modifying the text of the General Law for the Defense of Consumers and users and other complementary laws, approved by Royal Decree Legislative 1/2007, of November 16 (“TRLGDCU”).

– Law 34/2002, of July 11, on Services of the Society of the Information and Electronic Commerce (“LSSICE”).

– Organic Law 15/1999, of December 13, on Data Protection of Personal Character (“LOPD”).

In the event of any conflict or discrepancy arising in the interpretation or application of these contractual conditions, the Courts and Tribunals, who will know the matter, will be those who stablish the applicable legal regulations in matters of competent jurisdiction, which is attended, in the case of final consumers, to the place of fulfilment of the obligation or to the domicile of the buying party.

In the event that the buying party acts on behalf of legal entity, both parties submit, with express waiver of any other jurisdiction, to the Courts and Tribunals of Tarragona (Spain).

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